Responsible Gaming at tk0k

At tk0k, we believe gambling should always be an entertaining leisure activity — not a source of financial stress, personal harm, or family conflict. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, and Rangpur, and we take seriously the responsibility that comes with operating an online gaming platform in our communities.

Our responsible gaming programme is a genuine commitment to protecting player wellbeing. We proactively build safeguards into the platform, train our support staff to recognise signs of problem gambling, and maintain a clear, accessible process for any player who needs to take a break or seek help. tk0k does not encourage players to chase losses, exceed personal budgets, or continue playing when gambling is no longer enjoyable.

Deposit limits are among the most practical tools for keeping gambling within your means. When you set a deposit limit on your tk0k account, you place a firm cap on the amount you can transfer via bKash, Nagad, Rocket, or any other supported payment method over a given period. Once reached, no further deposits are accepted until the limit period resets — or until you request an increase, which is subject to a mandatory 7-day cooling-off period before it takes effect.

Session time limits work alongside deposit limits to help manage your overall gaming activity. You can set a maximum session duration — for example 60 minutes per day — after which tk0k will automatically log you out. Reductions take effect immediately; increases are subject to the same 7-day waiting period.

• Daily deposit limit: a maximum you can deposit within any 24-hour period.
• Weekly deposit limit: a cap on total deposits across a rolling 7-day window.
• Monthly deposit limit: an overall ceiling for the calendar month to support long-term budgeting.
• Session duration limit: a maximum number of consecutive minutes per gaming session.

To activate or change any limit, contact [email protected] with your account details. Limit reductions take effect immediately. Any request to increase an existing limit is subject to a mandatory 7-day review period, during which the lower limit remains in force. This intentional delay gives you time to reflect before raising your exposure.

Sometimes the most responsible decision is to step away from the platform entirely for a while. tk0k offers two distinct options: a cooling-off period (time-out) and full self-exclusion. A time-out lets you pause your account for a set period with no permanent consequences — your balance, account data, and history are preserved and accessible when the time-out expires. Self-exclusion is a stronger measure: your account is suspended and you are blocked from creating a new account during the exclusion period.

Self-exclusion durations at tk0k range from 30 days, 6 months, and 1 year, to a permanent option for those who wish to close their account indefinitely. During any active self-exclusion, tk0k will not send promotional communications to the excluded account. Attempts to register a new account during an exclusion period will result in that account being closed and the exclusion extended. All self-exclusion requests are processed within 24 hours.

If any of these signs apply to you, please do not ignore them. Recognising the problem is the first and most important step toward addressing it. tk0k's support team is available to discuss your situation confidentially and without judgement. Gambling problems are treatable, and reaching out early leads to better outcomes.

tk0k enforces a strict 21+ age policy. All new registrations are subject to age verification as part of the KYC process. Players must provide valid government-issued identity documentation confirming they are 21 years of age or older before deposits and gameplay are permitted. Where there is any doubt about a player's age, tk0k will suspend the account and request additional verification before allowing further access.

Parents and guardians in Bangladesh are strongly encouraged to use parental control software on shared devices to prevent anyone under 21 from accessing tk0k or any other online gaming platform. If you believe a minor has registered an account on tk0k, please contact [email protected] immediately. We will investigate and act without delay.

Responsible gaming starts with small, consistent habits. The following tips can help you keep your experience positive and within healthy limits, whether you play slots, cricket betting, crash games, or live casino on tk0k:

• Set a budget before you start and treat it as the cost of entertainment — not a potential income source.
• Never gamble with money you cannot afford to lose — do not use rent, grocery, or utility funds for gaming.
• Take regular breaks during sessions — even a 10-minute pause helps you reassess before continuing.
• Never chase losses — if you have hit your budget limit, stop playing regardless of whether you feel a win is overdue.
• Keep gambling in perspective — it is one form of entertainment among many. Maintain other hobbies and social connections outside of gaming.
• Do not gamble when emotionally stressed, tired, or under the influence of alcohol — these states impair decision-making and increase the risk of problem gambling.

If you feel that gambling is becoming a problem for you — or for someone close to you — please do not wait until the situation becomes unmanageable. The earlier you reach out, the easier it is to address. tk0k's support team is trained to handle these conversations with discretion, empathy, and without judgement. Whether you need to set limits, take a break, or fully self-exclude, we are here to help you take that step.